1. Overview

This Shipping and Delivery Policy explains how FORA Store (Haran Enterprises) processes, ships, and delivers orders placed on www.forastore.in. By placing an order with us, you agree to the terms outlined below.

2. Order Processing Time

Orders are typically processed within 1–3 business days of order confirmation and payment realisation. As many of our products are handmade in small batches by artisans, certain items (including customised corporate gifts and made-to-order pieces) may require additional processing time of up to 7–10 business days. Estimated processing time, where applicable, will be indicated on the product page.

Orders are not processed on Sundays and national holidays. Orders placed on these days will begin processing on the next business day.

3. Shipping Destinations

We currently ship to addresses within India. If you require delivery outside India, please contact us at the details below to check availability before placing your order.

4. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on the delivery location, order weight, and order value. Any free-shipping thresholds or promotional shipping offers will be clearly displayed on the Website at the time of purchase.

5. Estimated Delivery Time

Once an order is shipped, delivery typically takes 3–8 business days depending on your location, courier serviceability, and product availability. Remote or rural locations may experience longer delivery times. Delivery timelines are estimates only and are not guaranteed, as they may be affected by courier delays, weather conditions, local restrictions, or circumstances beyond our control.

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation with tracking details (where available) via email, SMS, or WhatsApp to the contact information provided at checkout. You can also check your order status by logging into your account under "My Orders" on the Website.

7. Shipping Partners

We work with reputed third-party courier and logistics partners to fulfil deliveries. While we take care to package all products securely, FORA Store is not responsible for delays caused directly by the courier partner, force majeure events, or incorrect delivery information provided by the customer.

8. Incomplete or Incorrect Addresses

Please ensure that your shipping address, pin code, and contact number are accurate and complete at the time of placing your order. We are not liable for delayed or failed deliveries resulting from incorrect or incomplete address details provided by the customer. Additional charges may apply for re-shipping in such cases.

9. Damaged or Lost Shipments

If your order arrives damaged, please retain the original packaging and contact us within 48 hours of delivery, along with photographs of the damaged product and packaging, so we can assist you promptly. In the rare event that a shipment is lost in transit, please notify us so we can investigate with our courier partner and arrange a resolution, which may include a replacement or refund at our discretion.

10. Multiple Items in One Order

If your order contains multiple items, they may be shipped separately, and in some cases, from different fulfilment locations, depending on product availability. You will be notified if your order is split into multiple shipments.

11. Failed Delivery Attempts

If a delivery attempt fails due to the customer's unavailability or refusal to accept the shipment, our courier partner may make additional attempts as per their standard policy. If the package is returned to us after repeated failed attempts, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as applicable, after deducting shipping costs incurred.

12. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our operations or courier partnerships. The updated version will be posted on this page with a revised effective date.