FORA Store

1. Overview

At FORA Store (Haran Enterprises), we take pride in the quality and craftsmanship of our products. As many of our items are handmade in small batches by artisans, we ask customers to review this Return Policy carefully before requesting a return, replacement, or refund.

2. Return Eligibility Window

You may request a return or replacement within 7 days of receiving your order, provided the conditions below are met. Requests made after this period will not be accepted.

3. Conditions for Return

To be eligible for a return, the product must:

• Be unused, unwashed, and in its original condition, with all original tags, packaging, and accessories intact.
• Be accompanied by proof of purchase (order confirmation or invoice).
• Have been reported to us with clear photographs/video of the issue, where the product is claimed to be damaged, defective, or incorrect.

4. Non-Returnable Items

Due to the handmade, hygienic, or personalised nature of certain products, the following items are not eligible for return or exchange unless received damaged or defective:

• Personalised, customised, or made-to-order products, including bespoke corporate gifts and return gifts.
• Personal care items (e.g., combs, hairbrushes) once opened or used, due to hygiene reasons.
• Perishable or consumable items, such as bagasse cups and plates.
• Products marked as "final sale" or purchased during clearance/discount promotions, unless stated otherwise.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photographs/video of the product and its packaging. Upon verification, we will offer a replacement, store credit, or refund, at our discretion.

6. How to Initiate a Return

To initiate a return, please contact our customer support team with your order number, the reason for return, and supporting photographs, if applicable. Once your request is reviewed and approved, we will share instructions for shipping the product back to us, or arrange a reverse pickup where serviceable.

Products must be shipped back in their original packaging. Return shipping costs, unless th