FORA Store

1. Introduction

Haran Enterprises, trading as FORA Store ("FORA", "we", "us", or "our"), respects your privacy and is committed to protecting the personal information you share with us through www.forastore.in ("Website"). This Privacy Policy explains what information we collect, how we use it, how it is protected, and the choices you have regarding your personal data.

By using the Website, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Personal identification details such as your name, email address, phone number, and billing/shipping address, provided when you create an account, place an order, or contact us.
• Payment information processed through secure third-party payment gateways. We do not store your complete card, UPI, or bank account details on our servers.
• Order history, purchase preferences, wishlist items, and cart activity.
• Technical information such as IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
• Communications you send us, including customer support queries, reviews, and feedback.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including payment processing, shipping, and delivery updates.
• Create and manage your account on the Website.
• Respond to customer service requests, questions, and complaints.
• Send order confirmations, shipping notifications, and, where you have opted in, promotional communications.
• Improve our Website, products, and customer experience.
• Detect, prevent, and address fraud, security, or technical issues.
• Comply with applicable legal and regulatory obligations.

4. Cookies and Tracking Technologies

The Website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Website, such as cart functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Third-party service providers who assist us with payment processing, shipping and logistics, website hosting, and customer communication, solely for the purpose of fulfilling our services to you.
• Government authorities or law enforcement, where required by applicable law, regulation, or legal process.
• Professional advisors, in connection with legal, accounting, or financial matters.

6. Data Storage and Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information. You may also opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly. To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

The Website is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised effective date, and your continued use of the Website after such changes constitutes acceptance of the updated policy.